Returns & Exchanges

Returns & Exchanges

Returns Policy

We want you to enjoy total peace of mind when you shop with Pro Balance Energy. If you change your mind about an order, simply return to the address below within 14 days of receipt and we’ll refund you for the cost of the items returned. You can also exchange items for an alternative size, style or colour free of charge.

  1. Items returned by post can take up to 10 working days to reach us once you have posted the parcel.
  2. When your refund has been processed it can take your card provider 3 to 5 working days to credit your account.
  3. Please note that in order to obtain a refund or exchange on any buy one get one free promotions and offers that include a free item with purchase, the whole order needs to be returned.
  4. Please note that when you agree to these website terms, you shall be deemed to have understood and agreed the details on our delivery & returns page.

We reserve the right to refuse to refund if…

  1. The items are not returned in brand new condition
  2. Items have been worn
  3. Items have been used
  4. Items have been washed

Return Instructions

  1. Re-pack your item(s) in the original packaging, or in a secure, waterproof package with labels and tags still attached.
  2. Return your package via the Post Office to the address below, remembering to get proof of postage. Please don’t post your package through the post box without getting proof of postage. Keep it safe in case you need to use this as evidence of your return.
  3. Will will post the replacement item(s) back to you.

Pro Balance Energy Ltd
76 Edgcumbe Avenue Newquay
United Kingdom